• Water damage restoration
  • |
  • Flood and fire damage clean ups
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1300 554 418
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Read what our customers have to say about their experiences with our cleaning and flood/water damage clean up and repair services.

Our customer feedback provides you with confidence that when you deal with Capital Facility Services you are dealing with a professional organisation that values its’ customers and partners with them to provide the highest quality service.


My husband and I would like to thank you so very much for your services provided over the weekend. Not only were we given the day we had requested on such short notice but the services provided by your workers Mick & Steve was outstanding. They were punctual, courteous and hard workers with a "no problem" attitude which is so hard to find these days. We have no hesitation in recommending your company to our family and friends. Look forward to using your company in the future.

Josie Hili | | Grounds and Building Maintenance|Attwood |Nov 2016

I was happy with the flood damage service. The initial prompt arrival of help late on a Sunday was most appreciated. The serviceman was helpful with a number a call backs over 6 days to check progress and answer my queries.He did a good job with the final steam clean. I would highly recommend this emergency service. Also, I’d like to say that my family and friends are very surprised that the carpet was saved. Usually carpets have to be pulled up and replaced by the time the Insurers arrange help! So overall less disruption and a cost saving.

Valerie Peers | | Wet Carpet Drying and Water Damage Restoration | Seaholme Vic 3018 | 2016

Working with Jerry and his team at Capital has increased our productivity in the real estate industry by 100%. We were thrilled when Jerry implemented an emergency service program for our tenants. This took the stress off both our office and landlords as we have full faith in their service and results. This was beyond our expectations with which they accomplished our goal in Property Management. They have the ability to keep everyone happy, and deliver the expected results and then some.

Charles Mammoliti | | Massonmeredith Agent | Emergency Restoration, Maintenance and Cleaning Program | May 2016

Excellent service was at my place within 90 mins of being called on a Sunday morning after flooding. Excellent advice and all dried out.

Nicole Jarry | | Wet Carpet Drying and Flood Damage Restoration| North Altona | April 2016

Capital Facility Services under the leadership of Vaughan have performed so very well for us. No job is too big or small for them and they respond to our requests very quickly and efficiently.

Chris Barnett | | Weary Dunlop Retirement Village | Commercial Cleaning Services |April 2016

Capital Facility Services staff are very easy to deal with and understand my business needs, while it seems no issue is too bigh for them to deal with. They are problem-solvers for me and take the worry out of decision making. They are very professional and nothing is too hard. They clean our offices, communal and workshop areas and we are very happy with them.

Shaun Bucci | | Fluidrive | Melbourne | 2016

Friendly and easy to deal with! Reliable and punctual even last-minute!

Holly McCarthy | | Asylum Seeker Resource Centre |Water Damage Restoration - Wet Carpet Drying | Footscray | March 2016

We were unfortunate to have some major fire damage in our home. Jerry and his team were great in removing all the soot from our kitchen walls, and tiles and organise for painting to be done. The smoky smell was also removed. It was a terrible time for us but thankfully Capital Facility Services were able to get in and help us with a quick but specialised soot and smoke removal cleaning program, as well as provide all the necessary information relating to the actual fire damage and the fire damage restoration program to our insurance company. We are happy to have our home back.

Penny | | Fire (Soot and Smoke) Damage Restoration Melbourne | 2016

There was a huge surge of ground water on Christmas night after extremely heavy rains and hail. We arrived on site the following morning, Boxing Day, and were in desperate need of assistance. Our usual maintenance team, which would assist in flood damage situations, were unavailable and I fortunately found Jerry from Capital Facility Services online. He answered my call for help and was at our site with flood damage recovery equipment and helpers required within 2 hours. He then worked with us tirelessly for the next 3 days and was able to assist with flood recovery, water removal, surface drying and general cleaning and supplied specialist equipment like dryers and dehumidifiers. This was over the Christmas shutdown period and we were amazed that he could mobilise so quickly! We would have no hesitation in recommending Capital Facility Services and are indebted to them for their quick and professional response to our unfortunate water damage situation.

General Manager | | Fort Knox | Flood Clean Up Melbourne

Capital Facility Services clean our car park regularly with an industrial blower and also do mechanical sweeps for us. They pressure wash and ensure our car park is clean and presentable at all times for our tenants.

Leo Pappa | | Docklands Appartments

Capital Facility Service are very professional, very efficent and honest in all their dealngs with us. The staff attending our sites are clean and professinal and carry out their work in an efficient and non-intrusive way. The office staff are great and always available and provide good feedback.

Jim Bacheci | | Moose Enterprises | 2015

We use Capital Facility Services on a needs basis to remove graffiti from the exterior of our building and also to do some basic maintenance work, in addition to our regular cleaning program. They are very efficient in all works and provide a great project management approach making it easy for us to get on with our business as we do not have to deal with a whole lot of different trades, they manage it all on our behalf. I would highly recommend them to others.

Lambros | | Abdec Building Surveyors | 2015

After experiencing a recent flood at our business premises, we realized that it had the potential to have a significant impact on our operations. Thanks to Jerry and his team at Capital Facility Services they were onsite within an hour as promised to tackle the flooding and we were back in business a few hours later. The fixed our wet carpet damage by extracting all the water from our wet carpets and undertaking an immediate wet carpet drying program that was very rapid and effective.

North Melbourne Branch Manager | | Flood and Water Damage Repairs Melbourne

Our two bedroom unit was flooded in every room due to a burst pipe and within 1 hour of phoning Jerry from Capital Facility Services he and his team was out to help repair the water damage. They extracted all the water from our wet carpet, as well as rip out damaged carpets, underlay and joinery. The service provided was very professional, speedy and overall a fantastic job. I can highly recommend the services of Capital Facility Services. They definitely helped us out in a time of great need and desperation.

James | | Footscray | 2015

I find the staff very reliable, professional and friendly, with very good communication and excellent customer service. Whatever task has been requested of them, they have met my requirements. They do general cleaning of rental properties for us when the tenants have moved out. Their cleaning is of a very high standard and we are very pleased to work with them.

Connie Pateras | | PNJ Partners | 2014

Capital Facility Services provided excellent and timely fire damage restoration service following a fire in our clubhouse. The range of sub-contractors that worked at the fire restoration works program were skilled and efficient. I would not hesitate in using Capital Facility Services again for any disaster restoration program we might need relating to fire damage, flood damage or specialised commercial cleaning services.

Tim Reynolds | | Fire (Soot and Smoke) Damage Restoration Melbourne

Capital Facility Services were able to dry most of the surfaces in my home after a flood resulting from a leak in the bathroom. However, some surfaces were so damaged that re-plastering and painting were needed. Jerry was able to organise this for me and within a few weeks my home was like it was before the flood damage. Capital Facility Services provided a complete package and managed all works making it easy to fix things quickly. They also provided a report for my insurance company making it easier to process my claim.

Mark | | Fitzroy | 2014

I would like to thank both Jerry and Theo from Capital Facility Services for the amazing flood clean up job they did, on Saturday 14th April 2013, for us. The last thing I expected on Saturday night was to come home to find my house flooded and water damaged. You are the ambulance service for flood recovery. No sooner had we called you (Jerry) and you were on our door step. Not only did you do an amazing flood clean up job, but also gave us great moral support which is just what we needed, as all I could do was cry. I would have absolutely no hesitation to recommend your wet carpet drying and flood damage restoration and flood cleaning services to others. Again, a big thank you.

Geraldine | | Lyndhurst | April 2013

I contaced Jerry on Saturday morning with my flooded warehouse problem and he was able to come and fix it within an hour. Very happy with the prompt water and flood damage restoration service and would recommend Capital Facility Services to others.

Commercial Warehouse Flood Cleaning and Restoration | | Outdoor Sporting Agencies | August 2012

I was extremely grateful for Jerry Lazaris’ independent and professional advice relating to water damage at my home and his willingness to “think outside the square”. He was thorough and prompt in the delivery of his water damage assessment report. I would have no hesitation in recommending him to anyone else in a similar position where they have water damage issues in their home.

Water Damage Assessment | | East Melbourne | 2012

Very happy with the water damage carpet drying and cleaning service provided; we had an emergency flooding situation where our wet carpets needed to have water removed and drying, and the C.F.S. person who attended to our premises (Jerry Lazaris) was prompt, efficient, and skilled in the way he went about fixing our flood damage problem. Additionally, he was extremely personable and a pleasure to deal with. Overall, very pleased with the water damage restoration and cleaning assistance provided.

Gerry O'Brien | | St Kilda | August 2012

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