Our Certifications & Awards
At Capital Facility Services, customer satisfaction, continual improvement, and the health and safety of our team, as well as the occupants of the facilities we clean and restore, are core priorities. Equally important is our commitment to delivering sustainable services that minimise environmental impact. To demonstrate our dedication to quality, safety, and environmental responsibility, we have developed and implemented a comprehensive Integrated Management System covering all aspects of our cleaning, disaster recovery, and restoration services. This system ensures our operations are consistently monitored, refined, and improved.
Our Quality, Environmental, and Occupational Health & Safety Management Systems have been independently audited and certified to the following internationally recognised standards:
- Quality Management Systems ISO 9001:2015
- Occupational Health & Safety Management Systems ISO 45001:2018
- Environmental Management Systems ISO 14001:2015
We also hold a Cm3 prequalification, giving our clients peace of mind that our safety procedures are best in class. As a proud member of the Restoration Industry Association (RIA), we deliver confidence through our commitment to industry best practices, ongoing professional development, and the use of accredited resources.
As a certified firm with the Institute of Inspection Cleaning and Restoration Certification (IICRC) for over 10 years, we adhere to globally recognised standards in cleaning and restoration—ensuring expert techniques, consistent quality, and trusted results in every project.
We are IICRC certified in the following standards:
- Carpet cleaning and Advanced Stain removal
- Odour Control
- Upholstery and Fabric Cleaning
- Carpet repair and re-installation
- Water Damage restoration
- Fire and Smoke restoration
- Applied Microbial Remediation (Mould removal)
- Health and Safety
Our ongoing commitment to excellence has also been recognised through industry awards. We’re proud to share that Capital Facility Services has been named the VIC State Winner in the 2025 Australian Achiever Awards for Building Repair & Restoration Services, achieving an exceptional customer satisfaction score of 96.71%. In the Cleaning and Maintenance Services & Supplies category, we were also awarded a Highly Recommended rating, with a score of 95.89% for customer relations and service.
These accolades further reinforce our dedication to delivering professional, reliable, and customer-focused service across every touchpoint of our business.
Speak to a Mould Removal Specialist
Qualified
Staff
Staff
Covid Safe
Work
Work
Eco Friendly
Products
Products
24/7
Available
Available
ISO Certified
Company
Company
Call us now to discuss your needs and to find out more about any of the services we offer. Our friendly team is ready to take your call and will organise an immediate response for all water, flood and fire damage emergencies.
Why Choose Us?
We have the experience and practices to provide you the best-in-class commercial cleaning and disaster restoration services.
20+ Years
of Experience
ISO Certified Company
IICRC Certified
for 10+ years
Covid Safe
Practices
Eco Friendly
Processes
24/7
Available
In the last five years….
9,000+ Projects
Managed
93%+ Customer
Satisfaction Rating
10,000+ Cleans
Completed
9,800+ Water & Mould Attendances
9,500+ Rooms
Restored
14,500+ Service
Appointments
What Our Clients Say
A sewage overflow caused a big mess. The guys from Capital took it in their stride and cleaned it all up, removing contaminated items that could not be saved. Within hours our home was back to normal. Huss was great and hardworking in a very testing environment
When I receive good service I like to let other people know. Shout out to Jerry and Huss. We had a water leak and Capital facility services provided a damage assessment report and helped us with our insurance company to fix the problem. Thanks for your great work, guidance and making the process easy.
I found mould in my house and Capital came to fix the problem. They removed all the mould. I was very happy with the service they provided and also with he communication from their office. I definitely recomend Capital whether the job is big or small, their team can hadle it.
Huss and the other technician took control and cleaned and dried our wet carpet. They discovered mould issues and showed them to us and explained what had to be done. They built a containment and kept our kids same from toxic mould issues until all the mould was removed. They where true gems and we are thankful they were there to help us. Thanks from all of the Theets!
Jerry was a very helpful and professional in his manner to help with what I need done for the damages I had at home !!! Thank you Jerry my experience was made very easy .
Our Awards & Certifications
Our Awards & Certifications
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