Flood Damage Restoration

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Flood Damage Restoration Melbourne

Flood Damage Restoration

Professional Flood Damage Restoration Melbourne

At Capital Facility Services we understand that an unexpected flood at your home or workplace can be very unsettling. This is why we offer a 24×7 flood damage restoration service aimed at removing the flood and excess water, protecting your content, drying water damaged carpet and other structures. We also engage a process control moisture level in order to prevent any mould and mildew that can appear if surfaces are not dried properly and excess moisture is not removed from the atmosphere in the affected areas.

Call our emergency assist service on 1300 554 418 at any time to find out how we can help you in your time of need. We aim to attend all flood and water damage emergency requests within 1 hour across all of Melbourne.

What to do if you have a flood and water damaged house or office

Whatever the cause for your carpet, other flooring, walls, ceilings, plaster etc being flooded and wet we can assist you. We know that the most common causes of floods are burst pipes, washing machine overflow, overflow of water in bathrooms, sewage overflow and flooding from severe storms. Alternatively, you might have issues of water ingress from facia, leaking roofs, poorly sealed windows and doors. Whatever, the cause we are equipped with the expertise and skills to address your flood water damage issue.
Immediately, the longer you leave your flood or water damaged home or business saturated with water the more damage is occurring and the larger your restoration bill will be. Within hours water will start to rise up walls and will absorb into your subfloor and other fixed structures. Issues of mould and mildew can appear extremely quickly so you should not risk waiting.
Take immediate action if you are affected by a flood or other form of water damage and call a flood damage restoration expert service in your area; they will know what to do.Make sure you use a reputable water damage restoration provider that is accredited by the Institute of Inspection Cleaning and Restoration Certification.(IICRC). At Capital Facility Services we are IICRC certified water damage restores, so you can be confident you are dealing with experts in this field.We are available 24×7 and aim to attend to your flood damage within an hour across Melbourne, this is because we understand how important it is to address the flood water damage immediately.Call our emergency assist line anytime on 1300 554 418.
Here is a list of a few things you can do to help limit the impact of flood water damage.
  • If you are in a sever flood zone, put your safety first.
  • If possible identify and stop the source of water flow causing the flood. Turn off taps, switch of water from the main if you have a burst pipe or cannot turn off taps.
  • Shut down power to all areas affected by the rising flood water
  • Wipe down wet furniture and remove it from flood affected rooms, if this is not possible try raise smaller furniture and other valued items above the water levels
  • Remove any rugs and other valuables to a dry area
  • The more items you can remove from the flood or water damaged room the better, this will reduce the amount of moisture they absorb and will limit any damage to these items.
  • Protect any drapes by lifting them of the floor
  • Open windows and doors to help with air circulation
  • Try to mop out as much water as you can or use large light coloured towels to pick up as much water as you can
There are a few important things you should not do if you are affected by flood or water damage.
  • Never use your vacuum cleaner to remove water from your carpet or floor. It does not work and can cause you to be electrocuted.
  • Never use electrical appliances in water damaged areas as they may cause electrocution.
  • Do not wait for your flood or water damaged home or business to dry naturally, you could be causing more damage, much of the damage being caused is not immediately visible.
An IICRC certified water damage restoration service provider like Capital Facility Services will first use specialised equipment to determine what surfaces are wet and the degree of saturation. The readings from this equipment direct how the drying program will be conducted against different surfaces. often water wicks up the wall or your substructure and this cannot be felt by touch, the specialised water damaged inspection equipment identifies this less obvious water damage to your home or business.
A mitigation program then commences to extract water from the affected carpet and other areas and will then undertake a high powered drying process using high powered drying equipment to dry your wet carpet, wet floor and wet sub-floor. Walls and other structures area also dried using heavy duty structural drying equipment and techniques
During the drying process drying equipment will be left in your home or business, as will equipment that addresses the humidity in the areas being dried to ensure that all excess moisture is being captured and removed, reducing any future issues of mould and mildew from occurring.
Once the drying process is completed, the restoration program can commence. This can involve new flooring or underlay, replastering and painting, or it could involve rebuilding of some structural elements of your home or business that cannot be restored.
At Capital Facility Services we project manage all aspects of the restoration program with our network of specialised service providers, including electricians, plumbers, builders, cabinet makers etc.
This depends on the degree of water saturation. In many cases it takes between 3-5 days.At Capital Facility Services we use specialised water saturation reading equipment during the drying process to determine the length of the drying process and design a program that is specific to the needs of each client.
If your insurance company requires a report to show the extent of the water damage we can provide it to them, as well as a detailed outline of the restoration program we undertook. This type of reporting can be of great assistance to you if you are making an insurance claim on your flood or water damage.

Our 6-Step Process

Our 6-step water damage restoration process ensures we address all aspects of water and flood damage quickly and efficiently. We know this is a stressful time, so we want to ensure it is easy for you to understand the steps involved to address your water damage and are happy to answer in questions you may have. By engaging our services, we want you to have peace of mind that your property will be restored by a professional water damage restoration company.

Inspect, Assess & Plan

In any water damage situation, our first step is to detect the cause of water damage and to identify exactly what has been affected and what needs to be restored.
At this early stage our Water Damage Specialists will identify what is known as the Category of Water Damage and the Class of Water Damage and will devise their action plan on their findings.
The lower the class and category the more straight forward and less expensive the water damage make safe and restoration program. This is because the water damage is from clean water that has not saturated the affected environment and has not been absorbed to any great degree by the surfaces and materials affected. Note however, that clean water can turn into contaminated water if not addressed promptly.
The higher the category and class of the water damage the more complicated the make safe and flood damage restoration program will be. The reason being that the water is contaminated with pathogens and is unsanitary. Where there is extensive flooding and high absorption of water from affected materials and structures, the water damage restoration program is more complicated, extensive, and expensive.
water damage.

Make Safe & Extract Water

In any water damage situation, our first goal is to stop the source of water damage, to make your premises safe and to stop the risk of further damage. As needed, we can organise for emergency plumbing and electrical work and can have your roof tarped, your ceiling supported, or your windows boarded to prevent further water ingress and damage. With your permission we can also demolish any unsafe structures like wet ceilings that are holding water and are in danger of collapsing.
It is important that furniture and furnishings that are in contact with the wet surfaces are elevated or moved to safer environments. If this has not been done before we arrive, we can manage this process for you.
At Capital Facility Services we use specialised water extraction vacuum equipment with a very high airflow and suction capacity to extract the maximum amount of water possible from affected surfaces.
In carparks, warehouses, and other commercial settings we use water scrubbers to efficiently remove extensive amounts of water from vast open spaces.
By removing the excess water, we remove the risk of further water absorption into affected materials and reduce the risk of mould growth that is a secondary issue that can arise in wet and moist environments. Through water extraction we also set up for the most optimal and efficient water damage drying and moisture control program.
Check out these videos to see some of the different water extraction techniques we use.

Eliminate contaminants, Odour and Poor Air Quality

Depending on the Category and Class of water damage, anti-microbial treatment will be used to sanitise, control, and reduce the extent of bacteria and odour to water damaged materials, surfaces and building structures.
Controlling bacteria in affected environments will also reduce the secondary risk of mould damage as mould breeds and quickly spreads in wet and moist environments.
If mould is found, we will contain the affected areas and continue our water damage restoration program in the contained environment to avoid the spread of mould. If mould is imbedded into the building structure or flooring such as wet carpet, we will need to cut it out and dispose of it. Similarly, sewage affected materials and structures will need to be managed using our Sewage Cleaning Program.
As required, heavy duty air filtration devices are used to eliminate air borne bacteria, mould particles and odours. This simple step dramatically reduces the risk of the spread of contaminants and significantly reduces the extent of damage and repair costs.

Drying and Moisture Control

The drying phase of our Water Damage Repair program includes the management of airflow, temperature, and moisture. These factors are controlled using specialised Air Movers, Dehumidifiers, and other commercial grade drying equipment to provide effective drying programs for the different classes and categories of water damage on different surfaces
Where required we lift wet carpet and wet underlay to maximise drying of these materials and the affected subfloor. We may need to drill holes in wet walls and cabinetry kickers to allow for the most effective air flow and we may need to cut plaster in your walls or ceiling to allow for improved airflow in wet cavities. Our Water Damage Specialists will always undertake the most effective drying program specific to each water damage scenario they are addressing.
Our Water Damage Specialists monitor and adjust the drying and moisture control programs at regular intervals, usually every 2-3days. On average it takes 3-5 days for a wet environment to be dried, given an appropriate drying program has been implemented.

Reinstatement and Reconstruction

Our water damage service includes the reinstatement of the water damaged properties we make safe and dry.
We repair and steam clean water-stained and damaged carpet and upholstery. We can relay dried carpet and underly that was lifted for drying and can organise for new carpet and underlay where water damaged ones were contaminated and required removal and disposal. We can lay new timber and laminate flooring where required.
Where we have had to cut plaster, we can organise for replastering and painting, as well as for the repair of the underlying structural elements. Our network of professional trades is on standby to assist us to reinstate our client’s water damaged properties quickly.
All reinstatement and repair works are overseen, and project managed by our Restoration Operations Manager, ensuring they receive the highest visibility and support across our operation.

Activity and Insurance Reporting

At Capital Facility Services we keep detailed records of all our findings and actions regarding each of the Flooded Carpet Drying and Wet Carpet Restoration programs we undertake.

We monitor moisture levels, take photos, and note our findings and actions from each attendance. This information is captured electronically on site using our mobile App and is automatically available to our office where it can be transformed into detailed reports. Where required we can provide these detailed reports of our findings and actions to your insurance company to support any insurance claims.

We work with many insurance companies and know their requirements, so you can be comfortable in knowing our reporting will assist you to settle any insurance claims quickly.
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Speak To The Water Damage Emergency Specialists

Speak to a flood damage restoration Specialist

20+ Years
of Experience

ISO Certified Company

IICRC Certified
for 10+ years

Covid Safe

Eco Friendly


Why Choose Us?

We have the experience and practices to provide you the best-in-class commercial cleaning and disaster restoration services.

20+ Years
of Experience

ISO Certified Company

IICRC Certified
for 10+ years

Covid Safe

Eco Friendly


In the last five years….

9,000+ Projects

93%+ Customer
Satisfaction Rating

10,000+ Cleans

9,800+ Water & Mould Attendances

9,500+ Rooms

14,500+ Service

What Our Clients Say

Steve Mastropoulos
Steve Mastropoulos
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A sewage overflow caused a big mess. The guys from Capital took it in their stride and cleaned it all up, removing contaminated items that could not be saved. Within hours our home was back to normal. Huss was great and hardworking in a very testing environment
Angela Giokas
Angela Giokas
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When I receive good service I like to let other people know. Shout out to Jerry and Huss. We had a water leak and Capital facility services provided a damage assessment report and helped us with our insurance company to fix the problem. Thanks for your great work, guidance and making the process easy.
Tim Dalton
Tim Dalton
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I found mould in my house and Capital came to fix the problem. They removed all the mould. I was very happy with the service they provided and also with he communication from their office. I definitely recomend Capital whether the job is big or small, their team can hadle it.
Jodie Theets
Jodie Theets
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Huss and the other technician took control and cleaned and dried our wet carpet. They discovered mould issues and showed them to us and explained what had to be done. They built a containment and kept our kids same from toxic mould issues until all the mould was removed. They where true gems and we are thankful they were there to help us. Thanks from all of the Theets!
Stacey Papaevangelou
Stacey Papaevangelou
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Jerry was a very helpful and professional in his manner to help with what I need done for the damages I had at home !!! Thank you Jerry my experience was made very easy .

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