Capital Facility Services Wins VIC State Award for Excellence in Flood and Restoration
At Capital Facility Services, we’ve always believed that great service speaks for itself. But when your dedication is recognised by one of Australia’s most respected independent business awards? That’s something truly special.
We are proud to announce that Capital Facility Services has been named VIC State Winner in the 2025 Australian Achiever Awards for Building Repair & Restoration Services, with an outstanding customer satisfaction score of 96.71%.
This award confirms what our clients have known for years: when you need professional, reliable, and accredited help with water, fire, or mould damage — we’re the flood damage restoration company Melbourne trusts.
Why the Australian Achiever Awards Matter
Now in its 28th year, the Australian Achiever Awards are not based on marketing or nominations — they’re determined by real client feedback. Independent assessors survey customers across eight key areas:
- Time-Related Service
- Addressing Client Needs
- Care and Attention
- Value
- Attitude
- Communication
- Overall Perception
- Referral Potential
Scores above 80% are considered exceptional. Our 96.71% score places us firmly among Australia’s top-tier service providers — and positions us as Victoria’s leading flood and restoration experts. You can view the awards and past winners at achiever.com.au.
Decades of Experience, Backed by Industry Accreditation
Experience matters in restoration — because when disaster strikes, you need more than just equipment. You need fast-thinking, qualified professionals who know what to do, and who do it right the first time.
We’ve been operating in Victoria for over 20 years, making us one of the most established restoration specialists in the state. We’re not a pop-up service or short-term contractor. We’re a long-standing, IICRC-certified business — proudly holding that international certification since 2011.
Our services are also backed by robust management system accreditations, including:
- ISO 9001 (Quality Management)
- ISO 14001 (Environmental Management)
- ISO 45001 (Occupational Health and Safety)
These accreditations mean that every job — no matter how big or small — is approached with systems, safety, and service quality in mind. That’s peace of mind you simply don’t get with unqualified operators.
Comprehensive Restoration – More Than Just Water Damage
While we’re well known as a flood damage restoration company, our capabilities extend well beyond water.
We handle the full spectrum of restoration services, including:
1. Flood and restoration- From burst pipes to major storm flooding, we offer fast water extraction, structural drying, and restoration.
2. Mould remediation- We locate visible and hidden mould, contain contamination, remove affected materials, and restore healthy indoor environments using industry-best methods.
3. Fire and smoke damage- Our team cleans soot, eliminates smoke odours, and restores affected materials — all while ensuring safety and compliance.
4. Sewage and biohazard cleanups- Black water events require urgent, certified response — and we are fully equipped and trained for these high-risk scenarios.
When clients choose us, they know they’re working with a team that follows internationally recognised best practices, brings years of proven experience, and genuinely cares about outcomes.
Hear From Our Clients
The feedback that secured us this prestigious award speaks volumes:
“Capital Facility Services maintain excellent communication and always contact me if there are any issues, offering solutions promptly. Jerry is a pleasure to work with, and the team ensures tasks are completed efficiently. Their reports and pricing are very reasonable. I enjoy dealing with Jerry and his office staff.”
“Capital Facility Services is an excellent business and offers great value for money. Penny is fantastic; she is very polite, responds to my enquiries promptly, and is always willing to help. They deliver on requests, always doing what we ask of them, and stick to their values.”
“I deal with Kathy at Capital Facility Services. She promptly returns calls, updates us on job progress, and resolves any issues to our satisfaction.”
This isn’t just about ticking boxes — it’s about trust, reliability, and doing the job properly every single time.
The Trusted Flood Damage Restoration Company Melbourne Deserves
When you’re dealing with water, fire, mould, or sewage damage, the last thing you need is uncertainty. With Capital Facility Services, you’re choosing a provider with:
- Over 20 years of industry experience
- Proven IICRC certification (held since 2011)
- Full ISO-accredited management systems
- 24/7 emergency response teams
- Transparent pricing and outstanding communication
You’re not just getting a service — you’re getting certainty. That’s why we’re proud to be Victoria’s top-rated restoration company.
Capital Facility Services – accredited, experienced, and trusted. We don’t just restore properties. We restore confidence.
