Quality management and continuous improvement are core to everything we do and have allowed us to be recognised in the Australian Achiever Awards for the past four years. Our focus is to provide a high quality service level to all our clients and we are proud to have been awarded a ‘Highly Recommended’ status with a customer satisfaction rating of 98.73%, in the 2015 Australian Achiever Awards in the Cleaning and Maintenance category.
Our focus on Quality, Safety and the Environment is central to all of our operational and management processes. We have an integrated management and operational model that guides our business and it includes our Quality, OHS & Environmental management systems. Each of our management systems have been independently audited and certified to the following standards;
- Quality Management System ISO 9001:2008
- Occupational Health and Safety Management System OHSAS 18001:2007
- Environmental Management System ISO 14001:2004
A cloud based CRM system is used to manage our clients accounts, distribute workloads, manage issues, as well as to create customer focused reporting. Our CRM system ensures we are accountable and responsive to clients across the different aspects of our business.
Our quality system is made up of clear operational directions that are documented and reported on for each of our clients. Each of our staff is trained on all aspects of quality relative to their specific function. Our qualified supervisors ensure processes are adhered to and areas for improvement identified and actioned. Site operations manuals are used at each site. Our staff are security screened and routine inspections are a core part of our cleaning service so that a reliable service is guaranteed. It is our program of building inspections by supervisors and the Directors that is paramount to our success.
So, when you deal with Capital Facility Services you can be assured you will get a high level of customer service.