April 2021
MEDIA RELEASE1
CAPITAL FACILITY SERVICES (VIC) SCORES 93.64% FOR CUSTOMERSATISFACTION
The judging process for the 2021 Australian Achiever Awards for Australia’s Cleaning & Maintenance services & Supplies category was completed on 30th March.
Capital Facility Services (VIC) Pty Ltd scored a highly recommended 93.64%.
Now into its twenty fourth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment rating from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care an Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and a final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
A complete list of all businesses who have achieved award status over the last few years can be viewed at www.achiever.com.au.
Some of the comments Australian Achiever received for Capital Facility Services (VIC) clients are:
- Capital Facility Services work around the clock to help us out. They have provided flexibility with COVID. They have also worked around our construction program and have been happy to help us out at all times. We have a great working relationship.
- The team at Capital Facility Services are so easy to deal with and have incredible communication. They are extremely reliable and professional.
- They work around us. We can ring them to push the cleans back even after hours and they are accommodating of this. We have never had this happen with previous cleaners that we have used. Their cleans are consistent. And, they take the initiative and have helped us with things like unblocking the sink in the ladies’ toilets without me asking. The cleaner noticed it and cleaned it up. They do exactly what we ask of them and have exceeded our expectations. Our contact George is great to deal with and happy to have a chat with me even after hours.
For verification of this report, please contact:
Jody Harwood, Director, Australian Achiever Awards
Tel: 0402 045 971
Email: award@achiever.com.au
