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CAPITAL FACILITY SERVICES PTY LTD SCORES 98.73% FOR CUSTOMER SATISTACTION

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CAPITAL FACILITY SERVICES SCORES 98.73% FOR CUSTOMER SATISTACTION

The judging process for 2015 Australian Achiever Awards for Australia’s Cleaning & Maintenance Services & Supplies was completed on 20th February. Capital Facility Services Pty Ltd scored a highly recommended 98.73%.

Capital Facility Services scores a 'highly recommended' 98.73% as part of the 2015 Australian Achiever Awards

Now in its eighteenth year, the Australian Achiever Awards are independent, unbiased awards based on assessment rating from a business’s own customers – an indication of a well run business where satisfied customer are a sign that a business is healthy, worth of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely; Time Relates Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.  The criteria are rated individually in percentage terms and a final score is an amalgam of these. Anything above 80% overall is regarded exceptional and reflects outstanding customer service.  A complete list of all businesses who have achieved over the last five years can be viewed at www.achiever.com.au

Some of the comments Australian Achiever received from Capital Facility Pty Ltd clients are;

  • This is an excellent business to work with.  Everyone we deal with – office admin staff through to the onsite personnel – are very professional.  They are friendly and thorough – very good on what they do on our behalf.
  • We’ve basically been using them for over a year and a half and in that time, they have already outshone all our other contractors. We have had nothing but great feedback from our tenants and landlords regarding their performance. So they are now our number one go-to cleaning service.
  • Their staff are just great, not only to deal with, but they all have a really high standard when it comes to cleaning. They are very proactive in their approach to the work so I have never really had to ask for anything because it has been covered already.

ENDS:  For verification of this report, please call Geoff Hardwood, Director, Australian Achiever,  1800 638 318

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