Capital Facility Services Pty Ltd scores 96.19% for Customer Satisfaction

Customer evaluation has been completed for Capital Facility Services as part of the Australian Achiever Awards for Australia’s Building Repair, Restoration and Carpentry Services.

Capital Facility Services (Vic) Pty Ltd cores a highly recommended 96.19%.

Now in its twenty-first year, the Australian Achiever Awards are an independent, unbiased award system based on assessment rating from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worth of praise and increased custom.

The award system focuses on seven criteria, each cored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved award status over the last few years can be viewed at

Some of the comments Australian Achiever received from Capital Facility Services, with regard to its provision of Water Restoration Services, Fire Damage Restoration and Mould Remediation are;

Capital Facility Services provide a good water damage restoration service. They are reasonably priced, quite competitive, and they met all my needs. Everyone I have dealt with has been great and communicated really well.

They are a service provider of ours; we use them with more than one client. They are very clear and concise with both us and the clients about what needs to be done, and where they are at. The information they provide is very good.

They are out go-to-people. We have two hundred rental properties, and they are always our first recommendation. They take over after hours, becoming the main contact for the tenant, which takes the pressure off us gave us a bit of a break. They eliminate our nightmares and really are a godsend. They do amazing mold, water and fire damage restoration work and are our one stop shop for everything we need. They send contact updates, and if they cannot get a hold of me, thy text me to make sure I know what is going on. Jerry is amazing, he always has a smile on his face, is always willing to help and nothing is ever too much trouble. The staff has a ‘just get it done’ attitude when it comes to any problem. And they get it done every time.

Everything was seamless, and the water damage job was completed with absolutely no disruption to us. They were there on a Friday, and I came in at seven am the next morning and everything was done and ready to go. I had previously set up in another part of the office as I expected they would not be finished, so I was pleasantly surprised and was very impressed with the turnaround.

Capital Facility Services is an IICRC certified company that is a leader in Victoria in Water Damage Restoration, Wet Carpet Drying, Sewerage Clean Ups, Mould Removal and Mould Remediation, as well as Fire and Smoke Damage Clean Ups and Restoration. They provide a 24/7 service with the aim to attend all emergency work within an hour across Melbourne. If you have been affected by water, sewage, mold or fire damage at your home or business reach out to Capital Facility Services on 1300 554 418, you will not be disappointed!