Do You Require Emergency Water Damage Restoration?

An Emergency Water Damage Guide for Melbourne Property Owners

Water damage isn’t something you will ever think about—until it happens. Whether it’s a burst pipe, a leaking roof, or a washing machine overflow, water has a way of getting into places it shouldn’t. But how do you know if it’s serious enough to call in a professional emergency water damage company like us here at Capital Facility Services?

Let’s break it down in simple, practical terms.

When Do You Require Emergency Water Damage Restoration?

Not all water damage is an emergency, but some situations need urgent attention—often within hours. Here’s when you should pick up the phone and call an emergency water damage company:

1. Water is Spreading Quickly– If water is pouring in from a burst pipe, overflowing sink, or flood, and it’s moving and rising fast—spreading across rooms, soaking carpets, or dripping into lower floors—this is an emergency. The longer it sits, the more damage it causes to your floors, ceilings, walls, and belongings.
2. It’s Coming from a Contaminated Source– If the water is from a toilet overflow, sewage backup, or even stormwater, it’s not just about damage—it’s a health risk. Dirty water can contain bacteria, viruses, and other toxic contaminants that you don’t want in your home. This situation absolutely requires professional attention from an emergency water damage company.
3. There are signs of mould– Mould can start growing in as little as 24 to 48 hours. If you have had excessive water saturation and your home is damp and musty, especially behind walls or under floors, it’s time to act fast. A professional team can identify hidden moisture and dry the area before mould sets in and if mould growth has commenced, they know how to deal with it safely as part of their emergency water damage restoration approach.
4. Your Electrical System is at Risk– Water and electricity are a dangerous combination. If water is near power points, light switches, or appliances, turn off your power at the switchboard (only if safe) and call for help. An emergency response can prevent further damage—and keep your family safe.
5. You’re Not Sure What’s Wet– Sometimes, water will seep behind the obvious surfaces —under floorboards, behind walls, or inside ceilings. If you’re seeing bubbling paint, sagging plaster, or unexplained dampness, don’t ignore it. We use advanced moisture detection tools to find water where you can’t see it.
6. You Can’t See Anything Wet but Can Hear dripping/tapping– If you can’t see any water damage but you can hear persistent dripping or tapping, don’t ignore it.   Treat this as a situation that may require emergency water damage restoration and call an expert for advice. You may have a leaking work pipe in-between your walls, in your ceiling cavity or under your subfloor.

Emergency Water Damage Company: Why Melbournians Choose Capital Facility Services

We’ve been helping Melbourne residents and businesses recover from water damage for over 20 years. Our team is available 24/7, ready to respond fast with the right equipment and know-how to get things dry, safe, and back to normal.

From flooding in Southbank apartments to flooding across multiple levels at hotels in Melbourne’s CBD, through to flooding of suburban homes across Melbourne’s eastern, western, and northern suburbs—we’ve seen it all. And we’re here to help when you need us most.