Our Processes

Quality management and continuous improvement are core to everything we do and have allowed us to be recognised in the Australian Achiever Awards for more than ten consecutive years. Our focus is on providing a high-quality service to all our clients, and we are proud to have been named the 2025 Victorian State Winners in the Australian Achiever Award category for Building Repair and Restoration Services.

Our focus on Quality, Safety and the Environment is central to all of our operational and management processes. We have an integrated management and operational model that guides our business, and it includes our Quality, OHS & Environmental management systems. Each of our management systems have been independently audited and certified to the following standards.

A cloud based CRM system is used to manage our clients accounts, distribute workloads, manage issues, as well as to create customer focused reporting. Our CRM system ensures we are accountable and responsive to clients across the different aspects of our business.

Our quality system is made up of clear operational directions that are documented and reported on for each of our clients. Each of our staff is trained on all aspects of quality relative to their specific function. Our qualified supervisors ensure processes are adhered to and areas for improvement identified and actioned. Site operation manuals are used at each site. Our staff are security screened and routine inspections are a core part of our cleaning service so that a reliable service is guaranteed. It is our program of building inspections by supervisors and the Directors that is paramount to our success.

So, when you deal with Capital Facility Services you can be assured you will get a high level of customer service.

Speak to a Mould Removal Specialist

Qualified
Staff

Covid Safe
Work

Eco Friendly
Products

24/7
Available

ISO Certified
Company

Find Out
More

Call us now to discuss your needs and to find out more about any of the services we offer. Our friendly team is ready to take your call and will organise an immediate response for all water, flood and fire damage emergencies.

Why Choose Us?

We have the experience and practices to provide you the best-in-class commercial cleaning and disaster restoration services.

20+ Years
of Experience

ISO Certified Company

IICRC Certified
for 10+ years

Covid Safe
Practices

Eco Friendly
Processes

24/7
Available

In the last five years….

9,000+ Projects
Managed

93%+ Customer
Satisfaction Rating

10,000+ Cleans
Completed

9,800+ Water & Mould Attendances

9,500+ Rooms
Restored

14,500+ Service
Appointments

What Our Clients Say

A sewage overflow caused a big mess. The guys from Capital took it in their stride and cleaned it all up, removing contaminated items that could not be saved. Within hours our home was back to normal. Huss was great and hardworking in a very testing environment

When I receive good service I like to let other people know. Shout out to Jerry and Huss. We had a water leak and Capital facility services provided a damage assessment report and helped us with our insurance company to fix the problem. Thanks for your great work, guidance and making the process easy.

I found mould in my house and Capital came to fix the problem. They removed all the mould. I was very happy with the service they provided and also with he communication from their office. I definitely recomend Capital whether the job is big or small, their team can hadle it.

Huss and the other technician took control and cleaned and dried our wet carpet. They discovered mould issues and showed them to us and explained what had to be done. They built a containment and kept our kids same from toxic mould issues until all the mould was removed. They where true gems and we are thankful they were there to help us. Thanks from all of the Theets!

Jerry was a very helpful and professional in his manner to help with what I need done for the damages I had at home !!! Thank you Jerry my experience was made very easy .

Our Processes