Water & Flood Damage Restoration

In any water damage situation, our first step is to detect the cause of water damage and to identify exactly what has been affected and what needs to be restored.

Our water damage inspections and assessments are performed by experienced Water Damage Technicians using moisture sensors/meters and thermal cameras to map where the damage is and its extent.

At this early stage our Water Damage Specialists will identify what is known as the Category of Water Damage and the Class of Water Damage and will devise their action plan on their findings.

The lower the class and category the more straight forward and less expensive the water damage make safe and restoration program. This is because the water damage is from clean water that has not saturated the affected environment and has not been absorbed to any great degree by the surfaces and materials affected. Note however, that clean water can turn into contaminated water if not addressed promptly.

The higher the category and class of the water damage the more complicated the make safe and flood damage restoration program will be. The reason being that the water is contaminated with pathogens and is unsanitary. Where there is extensive flooding and high absorption of water from affected materials and structures, the water damage restoration program is more complicated, extensive, and expensive.

Click to find out more about the different categories and classes of water damage.

In any water damage situation, our first goal is to stop the source of water damage, to make your premises safe and to stop the risk of further damage. As needed, we can organise for emergency plumbing and electrical work and can have your roof tarped, your ceiling supported, or your windows boarded to prevent further water ingress and damage. With your permission we can also demolish any unsafe structures like wet ceilings that are holding water and are in danger of collapsing.

It is important that furniture and furnishings that are in contact with the wet surfaces are elevated or moved to safer environments. If this has not been done before we arrive, we can manage this process for you.

At Capital Facility Services we use specialised water extraction vacuum equipment with a very high airflow and suction capacity to extract the maximum amount of water possible from affected surfaces.

In carparks, warehouses, and other commercial settings we use water scrubbers to efficiently remove extensive amounts of water from vast open spaces.

By removing the excess water, we remove the risk of further water absorption into affected materials and reduce the risk of mould growth that is a secondary issue that can arise in wet and moist environments. Through water extraction we also set up for the most optimal and efficient water damage drying and moisture control program.

Check out these videos to see some of the different water extraction techniques we use.

Depending on the Category and Class of water damage, anti-microbial treatment will be used to sanitise, control, and reduce the extent of bacteria and odour to water damaged materials, surfaces and building structures.

Controlling bacteria in affected environments will also reduce the secondary risk of mould damage as mould breeds and quickly spreads in wet and moist environments.

If mould is found, we will contain the affected areas and continue our water damage restoration program in the contained environment to avoid the spread of mould. If mould is imbedded into the building structure or flooring such as wet carpet, we will need to cut it out and dispose of it. Similarly, sewage affected materials and structures will need to be managed using our Sewage Cleaning Program.

As required, heavy duty air filtration devices are used to eliminate air borne bacteria, mould particles and odours. This simple step dramatically reduces the risk of the spread of contaminates and significantly reduces the extent of damage and repair costs.

The drying phase of our Water Damage Repair program includes the management of airflow, temperature, and moisture. These factors are controlled using specialised Air Movers, Dehumidifiers, and other commercial grade drying equipment to provide effective drying programs for the different classes and categories of water damage on different surfaces

Where required we lift wet carpet and wet underlay to maximise drying of these materials and the affected subfloor. We may need to drill holes in wet walls and cabinetry kickers to allow for the most effective air flow and we may need to cut plaster in your walls or ceiling to allow for improved airflow in wet cavities. Our Water Damage Specialists will always undertake the most effective drying program specific to each water damage scenario they are addressing.

Our Water Damage Specialists monitor and adjust the drying and moisture control programs at regular intervals, usually every 2-3days. On average it takes 3-5 days for a wet environment to be dried, given an appropriate drying program has been implemented.

Our water damage service includes the reinstatement of the water damaged properties we make safe and dry.

We repair and steam clean water-stained and damaged carpet and upholstery. We can relay dried carpet and underly that was lifted for drying and can organise for new carpet and underlay where water damaged ones were contaminated and required removal and disposal. We can lay new timber and laminate flooring where required.

Where we have had to cut plaster, we can organise for replastering and painting, as well as for the repair of the underlying structural elements. Our network of professional trades is on standby to assist us to reinstate our client’s water damaged properties quickly.

All reinstatement and repair works are overseen, and project managed by our Restoration Operations Manager, ensuring they receive the highest visibility and support across our operation.

At Capital Facility Services we keep detailed records of all our findings and actions regarding each of the Water Damage Restoration programs we undertake.

We monitor moisture levels, take photos and note our findings and actions on each attendance. This information is captured electronically on site using our mobile App and is automatically available to our office where it can be transformed into detailed Reports. Where required we can provide details of our findings and actions through reports that can be used by your insurance company to support any insurance claims.

We work with many insurance companies and know their requirements, so you can be comfortable in knowing our reporting will assist you to settle any insurance claims quickly.