Water Damaged Carpet Cleaning

Our first step is to inspect the flooded carpet damage and determine the source of water ingress, as well as the extent of the water damage to your carpet, content, and other building structures.

We use specialised moisture monitors to measure the water saturation levels, humidity and other important metrics. Our Water Damage Specialists also uses thermal imaging to assist them to determine the extent of water damage and the source of the water ingress.

We identify if the water damage is from clean or contaminated water sources, as well as the extent of water absorption and then design an appropriate water damage cleaning and wet carpet drying program. Toilet or sewerage overflow, for instances, is dirty water that may require us to pull up and remove your wet carpet due to the heavy contamination. Similarly, if there is mould on your carpet, the affected area will need to be cut and disposed.

Learn more about the different categories and classes of water damage

Our qualified water damage restoration technicians will analyse your specific situation and will develop a customised carpet water damage restoration and structural drying program.

We will let you know if we believe you should remove your wet carpet and have it replaced, instead of attempting to dry and clean it. Even if your flooded carpet and underlay is not salvageable, excess water will need to be removed and the subfloor will still need to be dried out, as will any other water damaged structures

We can then organise for new carpet to be laid and can also document our findings and recommendations in a report you can provide to your insurance company to help with any insurance claims you make regarding the water damage to your wet carpet.

We use specialised hot water extraction machines to quickly remove water from your carpets. This method is effective in removing water so that your carpets are not flooded and saturated for a long duration. The longer your carpet is saturated the more water it will absorb, and you are likely to end up with secondary issues relating to mould and mildew. Delayed water extraction and subsequent drying could also result in water wicking up walls and soaking into the sub-floor beneath the carpet, this will cause further damage that could be expensive to repair.

Watch these videos for an insight on how we might go about extracting water from your flooded carpet and water damaged underlay.

Please be aware that using towels to soak up water on saturated carpets is unlikely to be effective or quick and could lead to problems of mould and mildew, if not followed up by a professional high powered water extraction program. You should never use a vacuum cleaner to remove water from your carpet as this could be very dangerous.

We have the equipment to extract water quickly and effectively, so call us to discuss how we can be of assistance to you. We endeavour to be at your water damaged location, in Melbourne, within an hour from when we receive your emergency water damage request for service.

The next step is for us to remove any odours and other contaminates associated with water damaged carpet and rugs by treating them with an environmentally friendly anti-microbial (bacterial treatment).

Controlling bacteria in affected environments will also reduce the secondary risk of mould damage as mould breeds and quickly spreads in wet and moist environments.

If your carpet is saturated by contaminated water or is showing signs of mould growth the affected area will need to be cut out and removed. We will also need to cut out any mould imbedded into water damaged skirting boards and plaster.

Also, be aware that if extensive mould is found on your carpet or other water damaged structures, we may need to contain the affected areas and continue our water damage restoration program in the contained and sealed environment to avoid the spread of mould. If this is the case, Air Filtration Devices will be required to filter and trap any airborne contaminants and mould spores. This simple step dramatically reduces the risk of contaminates and significantly reduces the extent of your water damage repair costs.

We use specialised Air Movers and Dehumidifiers to dry your carpets and other wet surfaces, as well as to draw moisture from the air so that you avoid future issues of mould and odour.

To achieve optimal results, we may need to lift your carpets. We can then determine if your carpet underlay is redeemable or will need to be replaced. If it needs to be replaced, we will pull it out and dry your carpets as well as the subfloor beneath.

We can then organise for new underlay to be installed and your carpet to be re-laid. If your carpet is not redeemable through our intensive drying program, we will recommend your carpet is replaced and can organise this for you.

We are experts in structural drying and will determine if your wet carpet has caused water to wick up your plaster walls (soft and hard), into the bearers, joists, or into the subfloor or other structures. If it has, we will commence a suitable structural drying program.

When the drying program is finalised, we will inspect to see if your carpet will require any further treatment to neutralise and remove any stains or browning that resulted from your carpet water damage.

As required, we will steam clean your carpets on completion of the wet carpet water damage restoration program we undertake. Steam cleaning and use of the browning treatment beforehand will remove any staining so that your carpet is bought to its pre-loss condition.

We can also organise to have new underlay and carpet laid in cases where we had to remove water damaged carpet that was contaminated and not salvageable.

Where water has wicked up walls or other building structures, we dry these items and depending on the degree of damage can replace structural elements, organise replastering and painting etc.

At Capital Facility Services we keep detailed records of all our findings and actions regarding each of the Flooded Carpet Drying and Wet Carpet Restoration programs we undertake.

We monitor moisture levels, take photos, and note our findings and actions from each attendance. This information is captured electronically on site using our mobile App and is automatically available to our office where it can be transformed into detailed Reports. Where required we can provide these detailed reports of our findings and actions to your insurance company to support any insurance claims.

We work with many insurance companies and know their requirements, so you can be comfortable in knowing our reporting will assist you to settle any insurance claims quickly.